Refund Policy
When and how you can get your money back for a Cuemark package.
- Unused packages: if you have not yet created an event with a package, you can ask for a full refund within 14 days of purchase.
- Used packages: once a package has been used to create an event, it is not refundable, because the event website, registration and tickets are live from that moment.
- Upgrades: if you move an event to a larger package, we credit what you paid for the smaller one.
- Service problems: if a problem on our side stopped you from running your event as planned, write to us and we will make it right — up to a full refund of that event’s package.
- Free trial: nothing is charged, so there is nothing to refund.
How to ask
Email support@cuemarkevent.com with the order number from your Lemon Squeezy receipt. Approved refunds are made by Lemon Squeezy to the original payment method, usually within 5–10 working days.
Ticket refunds for attendees are handled by the event organiser, not by Cuemark — see section 4 of our Terms of Service.
Türkçe özet
Kullanılmamış paketler (henüz etkinlik oluşturulmadıysa) satın alma tarihinden itibaren 14 gün içinde tam iade edilir. Etkinlik oluşturulduktan sonra paket iade edilmez; bizden kaynaklı bir sorun etkinliğinizi engellediyse paket bedelinin tamamına kadar iade yaparız. Talepler için support@cuemarkevent.com adresine yazın.
Last updated: 2 November 2026